AVOID AT ALL COSTS. They should rename this place to the garbage gym. Smelly, unclean, and horribly trained (not trained, at all) staff. Was close to home but forget it. Found a much better gym in Bayview, and though it is further away, it is 24 hours, the price is comparable, and the equipment, cleanliness and personnel are FAR SUPERIOR. Tried to formally complain to management and could not get their email address or phone number. AVOID AT ALL COSTS. Don't take my word for it, check out their BBB Better Business Bureau rating. 22 negative complaints of which none have been responded to by Xperience. Once they have your credit card in their system you are DOOMED.
I enjoy the equipment and very friendly staff. The place could use a sauna and a cleaner locker room area, but it remains a good place to get in a workout...
Rip off when it comes to canceling your membership! They tell you everything is fine, then come up with some random charge of $80+ dollars, apparently from the other recent reviews we aren't the only ones that it happened to.
I have been a member for over a year now I had a personal trainer who was amazing his name was David I lost 122 pounds over our year training together. Also there is a worker named Alan there as well who's great, big help! Wondering why I'm giving it a 2 star? The payment system is a rip off they over charged me twice while I was training there I was charged $500 for two months worth of training, when asked why they said "oh we thought you wanted to pay it off" now that I am leaving and relocating I gave them a heads up to cancel my membership and they tell me I owe them $88 from a previous membership sent to collections in order to cancel!!??? Now correct me but I've been training for over a year paying $250 a month and my membership every month when did these "previous charges" occur?? Their whole system is rigged and it was even confirmed from an employee that they have been known to take extra money from people!!! Wouldn't recommend it because of this.
If you want a mega gym that tries to upsell you or trick you into spending more than you agreed to than this is the place for you. Go for it. Otherwise there are a ton of affordable, better options around.
Xperience Fitness Of West Allis is a US Gym based in West Allis, Wisconsin. Xperience Fitness Of West Allis is located at 6706 W Greenfield Ave, West Allis, WI 53214, USA.
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