The overweight lady is more concerned with selling you add ons...if you don't buy...she gets snarky!
Horrible! I made a reservation over a week and a half in advance. I asked them to make sure that we needed to be picked up and said it was within the 5 mile radius there was no charge and put a note in the reservation.. We called to confirm the reservation within 24hrs at this location and no answer all morning. We called in the afternoon and finally answer and tell me they don't pick up people at this location. A few minutes later the woman said they could pick us up but there would be an extra 25.00. This is a day before our big function and already on edge to make sure everything was good to go. After hearing this we cancelled afraid to give them credit card information. Thank God for Enterprise in such short notice they got us a rental car within 24 hours and picking us up at NO CHARGE. This is how a real business should treat and take care of their customers. DO NOT do business with this place unless you like to get burned!
I had a pretty good experience with Budget. On a Sunday morning my regular car wouldn't start and had to be towed to a mechanic. I needed a rental and made the reservation online at 11am, picked it up at 11:30am. I reserved the cheapest available (economy), however the next level up is all that was available (compact) which was an extra $2/day. The inside wasn't vacuumed and the gas tank was at 3/4 full. I didn't mind and just needed a reliable vehicle to get to work while my car was getting fixed. The defects were noted and I didn't receive any extra charges. I returned the vehicle Wednesday evening and it would cost $139, however they credited me back $7 for returning it with a full tank, $132 total. I considered renting cars on TURO, however it was cheaper to go with Budget.
My rental was efficient and friendly. The two guys working there seemed to have things under control. They're doing some renovations so their office is in the back.
Horrible customer service! Do not by any means rent a car from this location. Very unprofessional, dirty, and unorganized. The two reps at the counter seemed confused and unsure of how to run a smooth transaction. Then the women finally finished and swiped my card before validating any totals and asking if I wanted to proceed. Long story short I was so disappointed with the service I walked away without my rental. Two thumbs down! Don't waste your time!
Budget Car Rental is a US Car Rental based in West Allis, Wisconsin. Budget Car Rental is located at 1921 S 108th St, West Allis, WI 53227, USA.
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