Was there on 10/7/17. I was carrying boxes, carrying two buckets and on my cell. I was trying to find where the checkout was and the manager approached me. He stated that he could take care of me right by the service desk area so that I didnt hv to walk all the way to the other side. I was very appreciative to his attentiveness to my needs and his courtesy to help me. Great customer service skills so I had to write a quick review here.
If you're going to shop here, don't utilize the pick up in store feature, trust your own ingenuity.
Generally a good home depot. Stock was plentiful and well organized. Took a very long time to get a keymaker to make keys and got home and 2 did not work. Also self checkout lane did not dispense cash back and received some attitude with cashier trying to get money even though they watch over transactions. I will be sticking to home depot on 1st and holt
Normally I have had good experiences at this store. However today, Bill the manager at the west allis store... natl n hwy 100. Won't honor the 10% price match on a Samsung range. I'm Frustrated because I called to ask before driving over. Sat down for a half hour. Sales associate calls him and he just says No. Never came out to talk.
Placed an online pickup in store order. "Generally two hour turnaround time." Okay. I placed it a 3, so I figured 5-5:30? I head there, get there at 5:30, nothing. Wait in the lot until 6, call, no one had looked online to begin working on my order. I ask why, "the computer didn't notify us." Okay, but I'm assured I'll be able to have my order within 15 minutes. 40 minutes go by, and no notification of my order being ready. I finally decide to walk in there - my cart of things is standing ten feet behind the customer service woman who I spoke to (6:45 pm on 6/26/17) and I bring my receipt to her, she turns around and says "oh!" And processes my order for me. I guess the cart didn't notify her my items were ready to be picked up?
Excellent customer service. Very good prices on after Christmas items
The Home Depot is a US Hardware Store based in West Allis, Wisconsin. The Home Depot is located at 11071 W National Ave, West Allis, WI 53227, USA.
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